Before your visit
Insurance, what to bring, what to expect and answers to common questions.
We accept most major commercial plans
Coverage and referral rules vary by plan, so call us to verify yours before your first visit. We'll also help you understand your benefits and any out-of-pocket costs.
Medicare & Medicaid
We do not accept Medicare or Medicaid plans at this time, including Medicare Advantage and Medicaid managed care plans.
- Aetna
- Cigna
- Horizon Blue Cross Blue Shield of NJ
- UnitedHealthcare
- Most other major commercial plans
What to bring
Arrive 15 minutes early to complete check-in.
- Photo ID & insurance cardFront and back of your card.
- ReferralIf your plan requires one.
- ImagingPrior X-ray or MRI reports, or the discs.
- Medication listIncluding doses and any allergies.
- Comfortable clothingSo the specialist can examine the area easily, such as shorts for a knee or hip visit.
What to expect
Check-in
We confirm your information, insurance and history.
Exam
A focused exam and review of any imaging you bring.
Diagnosis & plan
Your specialist explains what's going on and your options.
Next steps
Therapy, imaging, follow-up or scheduling a procedure, arranged before you leave.
Frequently asked questions
Do I need a referral?
Not always. Many patients book directly. Some insurance plans require a referral from your primary care doctor. Our team will check this for you when you call.
What insurance do you accept?
We accept most major commercial insurance plans, including Aetna, Cigna, Horizon Blue Cross Blue Shield and UnitedHealthcare. We do not accept Medicare or Medicaid plans at this time. Call us to verify your plan before your visit.
Do you accept Medicare or Medicaid?
Not at this time. This includes Medicare Advantage and Medicaid managed care plans.
Will I need surgery?
Most patients don't. We start with the least invasive treatment likely to work, such as physical therapy, bracing or medication, and recommend surgery only when it will clearly help.
What should I bring to my first appointment?
A photo ID, your insurance card, any referral, prior X-ray or MRI reports (or the discs) and a list of your medications and allergies.
Which office should I go to?
Pick whichever of our six New Jersey offices is most convenient: Wayne, Hackensack, Dover, Elizabeth, East Brunswick or Marlton.
How quickly can I be seen?
We aim to see new patients quickly, and sooner for acute injuries. Call and we'll find the earliest opening at the office closest to you.
I don't have insurance. Can I still be seen?
Yes. Self-pay patients can request a Good Faith Estimate of expected charges before their visit. See our No Surprises Act notice for your rights.
Your billing rights
You're protected from surprise medical bills, and uninsured or self-pay patients can get a Good Faith Estimate before their visit. Read our No Surprises Act notice.
Your privacy
Learn how we protect your health information and your rights under HIPAA. Read our Notice of Privacy Practices.
Ready to get moving again?
Request an appointment at any of our six New Jersey offices. Our team will call you back to confirm a time.